Refund policy

Since every cap is made to order, we only accept exchanges or refunds in these cases:

— Manufacturing defect or printing error.
— Product damaged in transit.
— Order lost in transit.

You have 30 days from delivery to report it (or 30 days from the estimated delivery date if the package was lost). Email us at contacto@auracapsshop.com with your order number and a photo of the issue, and we'll take care of it.

We don't offer exchanges for size, color, or a design you've changed your mind about, since every cap is made specifically for your order.